Vladivostok, Russian Federation
Airport accessibility is one of the key factors influencing passenger satisfaction with air transport services due to the objective conditions of airport operations. This study highlights the necessity of considering airport accessibility as a complex system based on the interaction of multiple factors, whose development is only possible with a comprehensive approach. A set of factors affecting airport accessibility is characterized and systematized into three key groups: technical, economic, and informational. Based on an analysis of passenger opinions and the potential for airports to manage influencing factors, the study demonstrates the role of information services and the quality of informational support in the context of airport accessibility. Taking into account regulatory requirements for passenger services across different modes of transport and factors affecting the quality of in-formational services, a nomenclature of quality indicators for information services is devel-oped, suitable for assessing airport accessibility. Furthermore, marketing research aimed at identifying the most significant indicators was con-ducted, leading to the definition of key requirements for the quality of passenger information services in airports. These requirements can be applied in the development of information ser-vice standards for aviation enterprises.
airport, transport accessibility, comprehensive approach, accessibility components, influencing factors, quality of information services.
1. Polyakova I. The Achilles' Heel of Airports. All-Russian transport weekly information and analytical newspaper "Transport of Russia". 20.09.2018.
2. Ponomareva T.A., Supryagina M.S. Quality of Services: Qualitative Assessment Parameters. Marketing in Russia and Abroad. 2005; 1 (45): 47–58.
3. Ivanchenko O.V. Methodological Approaches to Assessing the Level of Quality in the Services Sphere. Concept. 2015; (16). URL: http://e-koncept.ru/2015/75225.htm
4. Simanov A.V. The category "transport accessibility" and assessment of the efficiency of regional transport infrastructure. Society and the state in the mirror of sociological measurements (VIII Ryazan sociological readings): materials of the National scientific and practical conference with international participation. Ryazan; 2018. P. 533–538.
5. Bednyakova E.B. Increasing the level of transport accessibility of populated areas in the Russian Federation. Vestn. University. 2011; (26): 249–256.
6. Ivanov M.V. Increasing the level of transport accessibility as a factor in the socioeconomic development of territories. Scientific tr. of the Free Economic Society of Russia on the materials of the XVI All-Russian competition of scientific works of youth "Economic growth of Russia". Vol. 172. Moscow; 2013. P. 460–469.
7. Titova S.S., Chernyshev A.A. Improving passenger ground public transport services to SHEREMETYEVO International Airport // International Student Scientific Bulletin. 2018. No. 5. URL: https://eduherald.ru/ru/article/view?id=19131
8. Federal Aviation Rules "General Rules for the Air Carriage of Passengers, Baggage, Cargo and Requirements for Servicing Passengers, Consignors, Consignees", put into effect by Order of the Ministry of Transport of Russia dated 06.28.2007 № 82.
9. Komleva M.O., Sheromova I.A. Factors of influence and evaluation characteristics of the quality of airport information services. Intellectual potential of universities – on the development of the Far Eastern region of Russia and the Asia-Pacific countries: materials of XXVI international scientific-practical conference of students, graduate students and young scientists. T. 4. Vladivostok; 2024. P. 164–167. URL: file://sysprofiles.adm.vvsu.ru/emplprofiles$ cytubhm/Downloads/Int_pot_T4_2024.pdf (accessed date: 10.10.2024).
10. GOST of Russia 58172-2018 Services on Railway Transport. Requirements for Passenger Servicing at Stops. Moscow: Standartinform; 2018. 16 p.
11. Combating cyber threats: a checklist for protecting a company and eliminating the consequences of cyberattacks. Garant. URL: https://www.garant.ru/article/1508725/
